We Know Mozambique

Terms and Conditions

DEPOSITS & PAYMENTS:

All packages must be prepaid. On confirmation of all multi-day itineraries, a non-refundable deposit of 30% is required to secure the reservation. Until this is paid, Dana Tours will not confirm the arrangements. Full payment must be received 8 weeks prior to departure. (No deposit required when booking day trips or vehicle hire in Maputo).  Specific suppliers of ours may have more stringent deposit policies which we will advise you of in advance as those would take precedence. Dana Tours reserves the right to release any services being held if this deadline is not met. Quotations are subject to daily currency fluctuations. Package costs are only guaranteed once full payment has been received except where subsequent increases are beyond the control of Dana Tours Lda. Accepted payment methods include bank transfer, cash, credit card (in person or using our online payment gateway). For payment by bank transfer, please make sure bank charges are for your account. Only Visa and Mastercard are accepted when the card is presented in our office or when using our online payment gateway. Credit card payments incur a 3% service fee.

COMPULSORY CHARGES:

For multi-day itineraries, a USD$10 Booking Fee will be levied per person. There is a minimum charge of USD20 per file. (Not applicable for day trips or vehicle hire in Maputo).

SPECIAL REQUESTS:

These should be specified in writing at time of booking. We will endeavour to assist with these but cannot guarantee such.  Please provide us with dietary requirements. Dana Tours will not be held liable for failing to comply with any special requests.

PRIVATE DAY TRIPS:

Unless a private tour has been requested, there is a strong likelihood that there will be other participants on the tour.  There is a 50% supplement for private tours.  Please specify in advance if a private tour is requested so that we quote accordingly. 

PACKAGE EXCLUSIONS:

Package quotes exclude all items of a personal nature (e.g., laundry, bar) unless otherwise stated. Dana Tours will levy an 10% fee to each Extras bill should you wish us to handle extras.

AMENDMENTS:

Dana Tours reserves the right to charge an amendment fee to confirmed services in addition to any cancellation charges which may be applicable.

CAR SEATS FOR CHILDREN:

Dana Tours does not provide car seats for children nor do our drivers fit the car seats due to safety reasons. We request all parents/guardians to supply and fit car seats for their children. Dana Tours will not transport children below 5 years without car seats. Please contact us for further assistance in this regard.  

CANCELLATIONS:

Packages: In the event of cancellation of a package for any reason the following cancellation charges will be levied in most cases: More than 8 weeks prior to departure: 30% of total price. 4-8 weeks prior to departure: 50% of total price. 0-4 weeks prior to departure: 100% of total price. Specific suppliers of ours may have more stringent cancellation policies which will take precedence.

Day Trips & vehicle hire: 100% cancellation fee applicable if cancelled less than 3 working days prior to service taking place.

cREDITS AND REFUNDS:

In the event of a credit note being issued, the validity will be for 6 months from date of issue. Refunds will not be given for unused services nor if guest is a no show.

DELAYS:

Dana Tours cannot be held responsible or liable for any delays prior to departure or during the course of any tour, whether brought about by technical difficulties, strikes, adverse weather conditions or any other foreseen/unforeseen circumstances. Expenses incurred relating to delays are for the guest´s account.

TRAVEL DOCUMENTS:

The onus is on each guest to check that all travel documents are in order.

Passport: Must have minimum of 6 months after intended return date and a minimum of 3 blank pages; guest should always carry their passport or a certified copy of the main page plus the visa page. It is mandatory for all visitors to Mozambique to have their passports stamped upon both entry and exit from the country. This crucial process helps to ensure proper documentation and compliance with Mozambican immigration regulations. To avoid any inconvenience during your trip, we kindly request that you double-check your passport and ensure it is stamped upon arrival and departure. The immigration authorities at the Mozambique entry and exit points will be responsible for this stamping process. Failure to do so could result in substantial fines. 

 

Visas: The onus is on each guest to check the latest information pertaining to their nationality. A range of visas, including tourist, business and investment visas are available, the most common being Border and Tourist Visas. As of 1 May 2023, the Mozambican Government has granted visa exemption to 29 countries. For more information on the new eVisa system (including documentation required) and visa exemption countries, please click here. At present, some SADC member state nationals are exempt of visas for Mozambique. Travellers should check the conditions of carriage with their travel service provider, as some airlines may require that a pre-approved visa is presented prior to boarding. To get latest visa information one should contact one’s nearest Mozambique High Commission. Dana Tours does not accept any responsibility for any consequences whatsoever resulting from a guest’s failure to ensure that they have complied with the necessary requirements. 

 

Health: The guest acknowledges being aware of the proposed itinerary and it is the guest’s obligation to ensure that he/she is medically fit & able to embark upon travel. Mozambique is a malaria area, and it is recommended that one checks requirements with one’s health care provider before travelling. All those travelling from or in transit from a yellow fever destination should have a yellow fever certificate. One is encouraged to check the World Health Organization’s website for the latest health alerts.

Vehicle Rental: If a rental car is booked, the guest must present a valid driver’s license and credit card.

VOUCHERS AND TICKETS:

Documentation will only be prepared on receipt of full payment.

INSURANCE:

It is highly recommended for guests traveling with Dana Tours to take out comprehensive travel insurance which covers cancellation & curtailment of trip, Pandemic related claims, illness, baggage loss & default. By reading these Terms & Conditions, it is assumed that the passenger has purchased comprehensive travel insurance cover.

INDEMNITIES:

Any adventure activities or sojourns into the wild included in the itinerary must be considered dangerous. Dana Tours and its suppliers do not hold itself responsible for death, injury or loss, which may occur. All guests may be obliged to individually sign an Indemnity Form in this regard.

LIABILITY & RESPONSIBILITY:

Dana Tours, in arranging transportation, hotel accommodation, day tours or any other service, acts as agent only and is not liable as a principal. Dana Tours shall not be held liable for injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during any journey, tour, accommodation or other service arranged or booked by Dana Tours. Dana Tours shall not be held liable for any expenses arising from any of the above. Whilst every effort has been made to ensure the highest standards of maintenance of all of our and sub-contractor’s vehicles, boats & aircraft, a breakdown or delay could occur at any time, which is beyond our control.  Any such problem will be rectified as soon as is humanly possible to do so under prevailing conditions. Liability to passengers carried in any vehicle owned by Dana Tours is governed by the laws of the country in which such service takes place, and all claims are subject to the jurisdiction of the courts of the country in which the course of action take place. By reading these Terms & Conditions, you are hereby acknowledging that neither Dana Tours, its members, servants, or agents shall be in any way liable for injury, loss nor damage to person or property sustained howsoever arising, by the guest / party or any other person accompanying the trip. Dana Tours is hereby indemnified against all and any claims which may be made against it or any of its members or staff.

LEGAL JURISDICTION:

This agreement shall be construed under the laws of Mozambique and if any legal action is brought under this agreement, such legal action shall be brought in courts of Mozambique without reference to any choice of law doctrine.

FORCE MAJEURE:

Either Party may suspend or terminate its performance obligations, partially or entirely, to the extent that its obligations are prevented by events or occurrences beyond its control including, without limitation, strikes; labour disputes; accidents, pandemics, epidemics, Government regulations, quarantines, curfews and travel advisories, natural disaster, fire, curtailment of hotel or transport operations, civil disorder, terrorism, acts of war or acts of God, Dana Tours or the guest being unable to perform its obligations beyond the control of either Party making it illegal, impossible or commercially impracticable to provide the services in whole or in part, then Dana Tours may terminate the agreement. The deposits paid to date shall be held in credit for travel on the same programme at a later date for a period of up to 12 months from the Force Majeure. In such cases, Dana Tours and all its suppliers will not be held liable for any damages caused as a result of the termination. Our suppliers may charge a higher rate based on their pricing structure based on the new travel dates / season booked up to 12 months.  

POSSIBLE CHANGES :

Dana Tours Lda and its service providers reserve the right to cancel any reservations prior to departure, in which event any payments made will be refunded without any further obligation. The duration of the package may have to be extended or curtailed owing to unforeseen changes in transportation schedules. Any resultant expense shall be borne by the passenger and any saving refunded. For all packages, the right is reserved to substitute hotels of a similar or higher category at no additional cost to the passenger.

AIRLINE RESPONSIBILITY:

The airline concerned is not to be held responsible for any act, omission or event during the time the passengers are not aboard their aircraft. The passenger ticket in use by the airline, when issued, shall constitute the sole contract between the airline and the passenger and Dana Tours shall not be held liable.  Passengers are reminded to reconfirm flight reservations and timings at least 72 hours prior to departure with the airline concerned. Failure to do so may result in the cancellation of your reservation.

View Competition Terms and Conditions

Last Updated On November 14, 2023

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