TERMS & CONDITIONS 2018
DEPOSITS & PAYMENTS: All packages must be prepaid. On confirmation of the travel arrangements, a non-refundable deposit of 30% is required to secure the reservation. Full payment must be received 8 weeks prior to departure. (No deposit required when booking day trips or vehicle hire in Maputo). Dana Tours Lda reserves the right to cancel any reservation which has not been paid for in full by due date. Quotations are subject to daily currency fluctuations. Package costs are only guaranteed once full payment has been received except where subsequent increases are beyond the control of Dana Tours Lda. Accepted payment methods include bank transfer, cash and credit card. For payment by bank transfer, please make sure bank charges are for your account. Only Visa and Mastercard are accepted, when presented at our office and will be levied with a 2% charge. In making payment you confirm that you have received, read and accepted these Terms & Conditions.
COMPULSORY CHARGES: For multi-day itineraries, a USD$10 File Fee will be levied per person. There is a minimum charge of USD20 per file. (Not applicable for day trips or vehicle hire in Maputo).
SPECIAL REQUESTS: These should be specified at time of booking. We will endeavour to assist with these but cannot guarantee such.
PACKAGE EXCLUSIONS: Package quotes exclude all items of a personal nature (e.g., laundry, bar) unless otherwise stated.
CANCELLATIONS: Packages: In the event of cancellation of a package for any reason the following cancellation charges will be levied in most cases: More than 8 weeks prior to departure: 30% of total price. 4-8 weeks prior to departure: 50% of total price. 0-4 weeks prior to departure: 100% of total price. Some of our suppliers may have stricter cancellation policies to which Dana Tours and ultimately our clients have to adhere. Day Trips & vehicle hire: 100% cancellation fee applicable if cancelled less than 3 working days prior to service taking place. By signing these Terms, you agree to these cancellation policies.
REFUNDS: Refunds will not be given for unused services or if client is a no show.
DELAYS : Dana Tours cannot be held responsible or liable for any delays prior to departure or during the course of any tour, whether brought about by technical difficulties, strikes, adverse weather conditions or any other foreseen/unforeseen circumstances, unless such delays are directly caused by Dana Tours negligence. Expenses incurred relating to delays other than those caused by Dana Tours’ negligence are for the passenger’s account.
TRAVEL DOCUMENTS (passport, visa, health): The onus is on the passenger to check that all travel documents are in order. This includes passport validity (minimum of 6 months after intended return date and a minimum of 2 blank pages); visa requirements; vaccinations; re-entry permits etc. With reference to visas, those nationals who do not have Mozambican High Commission representation in their home country may be allowed to purchase a single-entry visa at the principle border entry posts at a cost of approximately (USD) $85. But this is not applicable for all nationalities. For those nationals who do have Mozambique representation in their home country, they are obliged to get their visas prior to arriving in Mozambique. They are no longer allowed to purchase these visas at any border entry point. For those guests flying into Mozambique, they also run the risk of being denied boarding by the airline. At present, some SADC member state nationals are exempt of visas for Mozambique. Dana Tours Lda does not accept any responsibility for any consequences whatsoever resulting from a passenger’s failure to ensure that he/she has complied with these necessary requirements. If a rental car is booked, the passenger requires a valid driver’s license as well as a credit card for fuel deposits etc.
VOUCHERS AND TICKETS: Documentation will only be prepared on receipt of full payment.
INSURANCE: Passengers travelling with Dana Tours are required to take out comprehensive travel insurance that covers cancellation & curtailment of trip, illness, baggage loss & default. By reading these Terms & Conditions, it is assumed that the passenger is carrying such insurance.
LIABILITY & RESPONSIBILITY: Dana Tours Lda, in making arrangements for transportation, conveyance, hotel accommodation or any other service, acts as agent only and is not liable as a principal. Dana Tours Lda shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during any journey, tour, residence or other facility arranged or booked by Dana Tours Lda.
POSSIBLE CHANGES: Dana Tours Lda and its service providers reserve the right to cancel any reservations prior to departure; in which event the entire payment will be refunded without any further obligation. The duration of the package may have to be extended or curtailed owing to unforeseen changes in transportation schedules. Any resultant expense shall be borne by the passenger and any saving refunded. On all tours, the right is reserved to substitute hotels of a similar or higher category at no additional cost to the passenger.
AIRLINE RESPONSIBILITY: The airline concerned is not to be held responsible for any act, omission or event during the time the passengers are not aboard their aircraft. The passenger ticket in use by the airline, when issued, shall constitute the sole contract between the airline and purchaser of these tickets and/or passenger.
RECONFIRMATION: Passengers are reminded to reconfirm flight reservations and timings at least 72 hours prior to departure with the airline concerned. Failure to do so may result in the cancellation of your reservation.
AMENDMENTS: Dana Tours Lda reserves the right to charge an amendment fee to confirmed reservations in addition to any cancellation charges which may be applicable.
PRIVATE TOURS: Unless you have requested a private tour, there is a strong likelihood that there will be others on your tour. Please specify if a private tour is requested so that you are quoted accordingly. There is a 50% supplement for private tours.