Group Terms & Conditions

DEPOSITS & PAYMENTS:

All packages must be prepaid. Within 7 days of a confirmation of travel arrangements, a non-refundable deposit of 40% is required to secure the reservation. Until this is paid, Dana Tours will not confirm the arrangements.  Full payment must be received 12 weeks prior to departure.  Dana Tours reserves the right to release any rooms being held if this deadline is not met. Quotations are subject to daily currency fluctuations. Package costs are only guaranteed once full payment has been received except where subsequent increases are beyond the control of Dana Tours. Accepted payment methods include bank transfer, cash and credit card. For payment by bank transfer, please make sure bank charges are for your account. Only Visa and Mastercard are accepted when the card is swiped in our office. In making payment you confirm that you have received, read and accepted these Terms & Conditions.

COMPULSORY CHARGES:

For multi-day itineraries, a USD$10 File Fee will be levied per person. There is a minimum charge of USD20 per file. (Not applicable for day trips or vehicle hire in Maputo).

SPECIAL REQUESTS:

These should be specified at time of booking. We will endeavour to assist with these but cannot guarantee such. Please provide us with dietary requirements for the group well in advance.

PACKAGE EXCLUSIONS:

Package quotes exclude all items of a personal nature (e.g., laundry, bar) unless otherwise stated. Extras may be charged to a Master Account in which case a group representative must sign the bill/s agreeing to the charges. Dana Tours will invoice you on the first working day after the group departs and will require immediate payment in order to settle with the establishment/s. Dana Tours will levy a 5% charge to the extras bills.

CANCELLATIONS:

Packages: In the event of cancellation of a package for any reason the following general cancellation charges will be levied in most cases: 0-45 days prior: 100% cancellation charge; 46- 90 days prior: 50% cancellation charge. Specific suppliers of ours may have more stringent cancellation policies which we will advise you of in advance as those would be applicable.

Day Trips & vehicle hire: 100% cancellation fee applicable if cancelled less than 7 working days prior to service taking place. By signing these Terms, you agree to these cancellation policies.

REFUNDS:

Refunds will not be given for unused services nor if client is a no show.

DELAYS:

Dana Tours cannot be held responsible or liable for any delays prior to departure or during the course of any tour, whether brought about by technical difficulties, strikes, adverse weather conditions or any other foreseen/unforeseen circumstances, unless such delays are directly caused by Dana Tours negligence. Expenses incurred relating to delays other than those caused by Dana Tours’ negligence are for the passenger’s account.

TRAVEL DOCUMENTS (passport, visa, health):

The onus is on each passenger to check that all travel documents are in order. This includes passport validity (minimum of 6 months after intended return date and a minimum of 2 blank pages); visa requirements; vaccinations; re-entry permits etc. With reference to visas, you may purchase a single-entry visa at the principle border entry posts at a cost of approximately (USD) $51 for bona fide tourists. You need to carry proof of accommodation and an onward return ticket. Due to the time it takes to issue visas, for groups we suggest visas to be bought in advance in your home country.

At present, some SADC member state nationals are exempt of visas for Mozambique. Dana Tours does not accept any responsibility for any consequences whatsoever resulting from a passenger’s failure to ensure that he/she has complied with these necessary requirements.

VOUCHERS AND TICKETS:

Documentation will only be prepared on receipt of full payment.

INSURANCE:

Passengers travelling with Dana Tours are required to take out comprehensive travel insurance that covers cancellation & curtailment of trip, illness, baggage loss & default. By reading these Terms & Conditions, it is assumed that the group is carrying such insurance.

LIABILITY & RESPONSIBILITY:

Dana Tours, in arranging transportation, conveyance, hotel accommodation or any other service, acts as agent only and is not liable as a principal. Dana Tours shall not be liable for any injury, death, loss, damage, accident, delay or inconvenience, howsoever caused, during any journey, tour, residence or other facility arranged or booked by Dana Tours.

POSSIBLE CHANGES:

Dana Tours and its service providers reserve the right to cancel any reservations prior to departure; in which event the entire payment will be refunded without any further obligation. The duration of the package may have to be extended or curtailed owing to unforeseen changes in transportation schedules. Any resultant expense shall be borne by the passenger and any saving refunded. For all packages, the right is reserved to substitute hotels of a similar or higher category at no additional cost to the passenger.

AIRLINE RESPONSIBILITY:

The airline concerned is not to be held responsible for any act, omission or event during the time the passengers are not aboard their aircraft. The passenger ticket in use by the airline, when issued, shall constitute the sole contract between the airline and purchaser of these tickets and/or passenger.

RECONFIRMATION:

Passengers are reminded to reconfirm flight reservations and timings at least 72 hours prior to departure with the airline concerned. Failure to do so may result in the cancellation of your reservation.

AMENDMENTS:

Dana Tours reserves the right to charge an amendment fee to confirmed reservations in addition to any cancellation charges which may be applicable.

V1-2018

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